Terms of sale
These terms apply to purchases made in the online shop telger.ee. By placing an order you confirm that you have read and accept them.
1. Seller
Osaühing TELGER
Registry code: 10260541
Address: Juhtme 10, 10112 Tallinn
E-mail: info@telger.ee
Phone: +372 501 6734
2. Prices
Prices are in euros and include VAT where the seller is required to charge it. The delivery fee is added to the price and shown in the cart before you confirm the order.
The seller may change prices. An order already placed keeps the price valid at the time of ordering.
3. Ordering and the contract
Add products to the cart, choose a delivery method, enter your details and confirm the order. We send an order confirmation by e-mail.
The contract enters into force when the seller has confirmed the order. The invoice is sent by e-mail.
If an ordered product cannot be supplied (e.g. it has sold out), we will inform you as soon as possible and refund any amount paid within 14 days.
4. Payment
Payment is made by bank transfer against an invoice sent by e-mail after the order is confirmed.
5. Delivery
Delivery methods and prices:
- By courier: free
- Pick-up: free
Goods are usually handed over within 1–5 working days after the order is confirmed, unless stated otherwise on the product page. If delivery is delayed, we will let you know. Please inspect the goods on receipt and report visible damage immediately.
6. Right of withdrawal
A consumer may withdraw from the contract within 14 days of receiving the goods without giving a reason (Law of Obligations Act § 49, § 56). To withdraw, send us a clear statement – for example the withdrawal form (Withdrawal form) or an e-mail to info@telger.ee.
The goods must be returned no later than 14 days after sending the notice. The direct cost of returning the goods is borne by the consumer.
We refund all payments received from the consumer, including the standard delivery fee, within 14 days of receiving the notice. We may withhold the refund until we have received the goods back or the consumer has supplied evidence of having sent them back. The refund is made to the account used for the payment unless agreed otherwise.
The consumer is liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
The right of withdrawal does not apply, among others, to goods made to the consumer's specifications or clearly personalised, goods that deteriorate rapidly, and sealed goods unsuitable for return for health or hygiene reasons once unsealed (§ 53 (4)).
7. Faulty goods
A consumer may claim for goods not conforming to the contract within two years of delivery (§ 218). If a defect appears within one year, it is presumed to have existed at delivery.
Please report a defect within a reasonable time, preferably within two months of discovering it, to info@telger.ee with the order number, a description and a photo if possible. We reply within 15 days. If the claim is justified, we repair or replace the goods or refund the price.
8. Personal data
We use the customer's data to fulfil and deliver the order and to meet legal obligations. See the privacy policy (Privacy policy).
9. Disputes
In case of a complaint, please contact us first at info@telger.ee. If no agreement is reached, the consumer may turn to the Consumer Disputes Committee at the Consumer Protection and Technical Regulatory Authority (ttja.ee) or use the European Commission's online dispute resolution platform (ec.europa.eu/consumers/odr). Estonian law applies.